COVID-19
Last update: 27.10.2020
Feeling good means not having to worry about your own health. With great responsibility in relation to COVID-19, we have taken all measures to ensure our guests a worry-free and unforgettable holiday experience in a safe environment. These measures are continuously updated and adapted to the respective laws and regulations.
Do I have to wear a face mask?
Wearing a face mask is mandatory.
Hygiene measures
- All rooms and environments will be sanitized daily with appropriate disinfectants.
- All our guests and employees will have access to hand disinfectants.
- Face masks will be provided free of charge if required.
Staff
- Our employees will be tested for COVID-19 at the beginning of the season.
- Our employees wear a face mask.
- The temperature of all our employees will be measured at the start of the shift.
- All of our staff will constantly be updated and trained on necessary hygiene measures.
Reception
- Easy and fast check-in thanks to our online check-in form, which we will email you shortly before your arrival.
- Safe check-in and information gathering at the reception where a plexiglass protects both guests and employees.
Restaurant
- Our restaurant areas offer sufficient space to maintain the safety distance.
- Our employees wear a face mask.
- It is compulsory to wear a face mask at the buffet.
- Most of the dishes are served directly at the table.
Wellness
- The pool and wellness area are normally open. Wearing a face mask is mandatory.
- Our saunas are open; however, they are only accessible contemporaneously to people from the same household.
- Both saunas are disinfected every 30 minutes.
- The size of the relaxation area invites you to relax.
A safe winter in Val Gardena
Updated security measures in Val Gardena for the winter season:
https://www.valgardena.it/en/news-val-gardena/detail/with-much-security-into-the-winter-in-val-gardena/
Safe travel in Südtirol
Updated security measures in South Tyrol:
